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The Lupine collar / leash I bought got damaged. How do I get a free replacement?
Lupine collars are guaranteed, even if chewed through. What's Covered? Lupine products with any accidental damage or hardware failure - including chewing! What's not covered? Items that are simply stinky, dirty, outgrown or lost
If your pet has a damaged Lupine collar, harness or leash, simply fill out the information and upload a photo of the damaged item at:
mail the item back to Lupine at:Lupine Returns
PO Box 1600
Conway, NH 03818
Be sure to include your name, mailing address & email or phone number.
Your replacement collar goes back in the mail the next business day after the damaged item is received.
There's no need to send the original receipt. If you have any questions, please contact Lupine at: 800-228-9653